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We carry the highest quality products and offer the
best level of service possible. Your satisfaction is our number one concern.
To return or exchange an item, please follow our return policy as outlined
below:
• First, you must obtain a Return Authorization Number by contacting
our office via email within 2 days of receiving your items. We cannot
process your return without that number.
After you notify us to request a Return Authorization Number you should
receive an email reply, with that number, within 24 hours. If you
return a product without your Return Authorization Number written clearly
on the top of your package, your return may not be accepted and it may
be returned to you.
• Orders can be returned within 5 days of receipt
if the item is unused, in original condition, and
with all the original packaging. 20% restocking fee may apply on all returns.
• Any return received with missing items or without original packaging will not be credited. Please
DO NOT return worn or used costumes.
• Due to the extreme seasonality of our products, we do not accept returns on items after 5 days of your receiving the original shipment. There are no refunds or exchanges on custom
orders.
• All sales shipped outside the USA are FINAL. We do not give refunds
or allow exchanges on items shipped outside the USA.
• It is the customer's responsibility to ship an item back to Character Store for return or exchange. Please make sure when you are ordering that you have chosen the correct item, the correct
size and that your quantities are correct.
• Shipping charges can only be refunded up to $7.00 if the return
is due to our error.
• We recommend you ship your return items via FedEx or insured USPS Parcel
Post with "signature confirmation of delivery" for your protection.
We can not be liable for packages lost in transit.
• After we have received your returned item, it may take up to one week
to process. If you purchased using a credit card or PayPal, refunds will be credited to the same credit card or PayPal account only.
If you purchased by check or money order, a refund check will be mailed to you.
• Important! When you receive your package, DO NOT open the box with
a sharp object! Character Store will NOT accept returns on items that have
been cut with a knife while opening the box.
Returning Address:
The Character Store, Inc.
641 Strander Blvd.
Seattle, WA 98188
Tel : 800-522-4031 (Toll Free)
Request return authorization at:
service@characterstore.com
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