What is a pre-order
and how do I place one?
Pre-order allows customers to
place orders for new and highly sought after items. Because these
items are so popular, they are accepted on a first-come, first-served
basis. While we make every effort to deliver the item as promised,
pre-orders are sometimes subject to manufacturer delays and under-shipments.
In the event of a problem, we will notify you immediately via e-mail.
When will my pre-order arrive?
We'll do our best to ship your pre-order on
or as close to as possible to the product's release date (based
on when the manufacturer makes the product available). All pre-ordered
products are shipped using an expedited service. Orders shipped
using this method will arrive between 1-3 business days from the
time they are shipped, depending on geographic location. In the
event that a manufacturer changes a release date after you have
placed your order, you will be notified via e-mail.
How am I billed for pre-orders?
You will not be charged for your pre-ordered
item until it has been shipped from our warehouse. Your credit card
number is taken during the Checkout process so that we can reserve
the pre-ordered item for you.
How do I cancel my pre-order?
If you decide to cancel your pre-order, please
e-mail us.
What
are the shipping policies for pre-order items?
Our goal is to make sure your pre-ordered
item gets to you promptly after it has been released by the manufacturer.
For this reason, we only offer one shipping option.
How
do we calculate shipping charges?
To make shipping fair and affordable, we calculate
shipping charges based on the size and weight of the items you're
ordering. For more details, read about shipping charges.
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