What is a pre-order and how do I place one?
Pre-order allows customers to place
orders for new and highly sought after items. Because these items are so
popular, they are accepted on a first-come, first-served basis. While we
make every effort to deliver the item as promised, pre-orders are sometimes
subject to manufacturer delays and under-shipments. In the event of a problem,
we will notify you immediately via e-mail.
When
will my pre-order arrive?
We'll do our best to ship your pre-order
on or as close to as possible to the product's release date (based on
when the manufacturer makes the product available). All pre-ordered products
are shipped using an expedited service. Orders shipped using this method
will arrive between 2-4 business days from the time they are shipped,
depending on geographic location. In the event that a manufacturer changes
a release date after you have placed your order, you will be notified
via e-mail.
How
am I billed for pre-orders?
When pre-ordering an item please use a credit card. Your credit card number is taken during the Checkout process so that we can reserve your item for you. You will not be charged for the item until it has shipped from our warehouse. If you pay using PayPal we will be unable to delay the charge.
How
do I cancel my pre-order?
If you decide to cancel your pre-order, please
e-mail us.
What
are the shipping policies for pre-order items?
Please select economy shipping when pre-ordering an item. We will upgrade shipping to regular ground shipping at no cost on all pre-orders with economy shipping.
How
do we calculate shipping charges?
To make shipping fair and affordable, we
calculate shipping charges based on the size and weight of the items you're
ordering. For more details, read about shipping charges.
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