| We carry the highest quality products and
offer the best level of service possible. Your satisfaction is our
number one concern. To return or exchange an item, please follow
our return policy as outlined below:
• First, you must obtain a Return Authorization Number by contacting
our office via email within 5 days of receiving your items. We cannot
process your return without that number.
After you notify us to request a Return Authorization Number you
should receive an email reply, with that number, within 2 business
days. If you return a product without your Return Authorization
Number written clearly on the top of your package, your return will
not be accepted and it will be returned to you.
EXCEPTIONS:
Due to the extreme seasonality of our business, we do NOT accept returns
from October 20 through December 31, 2008. All orders are final during
this period. Costumes being returned must be postmarked no later than
October 19, 2008 to be eligible for credit.
• All returned merchandise MUST be in its original,
new condition. Please look at the item carefully before opening the factory
sealed package until you are satisfied with your purchase.
• Garments (including jackets, costumes, coats, clothing, and
gloves) that have been worn or items that have been used will not
be accepted for exchange or refund. Please DO NOT return worn or
used costumes.
• We do not accept returns on items after 5 days of your receiving
the original shipment and there are no refunds or exchanges on custom
orders.
• All sales shipped outside the USA are FINAL. We do not give
refunds or allow exchanges on items shipped outside the USA.
• It is the customer's responsibility to ship an item back
to Character Store for return or exchange. That's why it is very
important to make sure you ordered correctly, that you have chosen
the right item, the right size item and that your quantities are
correct.
• Shipping charges can only be refunded up to $7.00 if the
return is due to our error - please return by regular ground.
• We recommend you ship your return items via UPS or insured
Parcel Post with "signature confirmation of delivery"
for your protection. We can not be liable for packages lost in transit.
• After we've received your returned item, it will take 1-2
weeks to process. If using a credit card, refunds will be credited
to your account. If paying by check or money order, a refund check
will be mailed to you.
• Important! When you receive your package, DO NOT open the
box with a sharp object! Costume City will NOT accept returns on
items that have been cut with a knife while opening the box.
Returning Address:
Character Store
641 Strander Blvd.,
Tukwila, WA 98188
Tel : 206-219-5584
Request return authorization at:
help@characterstore.com
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